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Returns & Exchanges

Can I exchange my uggs if they don’t fit?

Yes, we will happily exchange within 30 day period if the product is unworn with all the packaging and labelling intact. For full terms please refer to our Returns Policy. Please note that we are unable to facilitate direct exchanges. If you wish to

What is your return policy?

We understand that sometimes a product just doesn’t fit, thats why we offer 21 day returns for all orders. If you wish to receive a refund for your purchase, your item must meet the following conditions:. If you qualify for a return, you need to cont

How long does the return process take?

Once the goods have been received by our warehouse team, they will be accessed to see if they are eligible for a refund, this process can take further 3-5 business days. You will be notified by email if the refund is approved and it will then be proc

Where do I find my order number?

Your order number can be found in your order confirmation email or the Tax Invoice included in the parcel with the products you’ve ordered.