Uggs Customer Care
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Uggs

If you live in Australian metropolitan areas the delivery time is 2-3 days after dispatch. If you live in Australian rural areas the delivery time is 3-5 days after dispatch. All orders are sent with Australia Post.For NZ orders transit times are 4-6 working days after dispatch. Depending on the time of the year, extra time may be required for customs clearance processing.Majority of orders are dispatched within 1 business day if all products ordered are in stock. Otherwise, the dispatch time is 2-5 business days.

If you live in Australian metropolitan areas the delivery time is 2-3 days after dispatch. If you live in Australian rural areas the delivery time is 3-5 days after dispatch. All orders are sent with Australia Post. For NZ orders transit times are 4-

When will I receive my order?

Delivery

Do you ship internationally?

What is the cost of shipping to my location?

Do you deliver to anywhere in Australia?

Can I track my order after it is dispatched and how?

Do you sell American 'UGG' or 'UGG Australia' brands of boots?

What is the labelling of your ugg boots?

Is 'ugg' a brand name or a generic term used to describe sheepskin footwear?

Ugg Boots Branding and Labelling

Can I cancel my order?

How do international purchases work for different currencies?

I have a coupon code. How do I use it?

Is it safe to use my credit card on Uggs.com.au?

What payment options do you offer?

Can I change/add/remove items on my order?

I have an e-gift card. How do I use it?

Orders & Payment

How do I choose the right size?

I have seen the same product on another site. Do you price match?

The product I want isn't available in my size. What can be done?

How do I unsubscribe from your mailing list?

General

Can I exchange my uggs if they don’t fit?

What is your return policy?

How long does the return process take?

Where do I find my order number?

Returns & Exchanges

When will I receive my order?Updated 20 days ago