Uggs Customer Care
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Uggs

Shipping charges vary based on your location and the total value/weight of your order. We often offer free shipping to some locations as part of a short term promotion. Exact shipping costs are calculated and displayed during the checkout. Please refer to our <a href="https://www.uggs.com.au/policies/shipping-policy">Shipping Policy</a> for more information.

Shipping charges vary based on your location and the total value/weight of your order. We often offer free shipping to some locations as part of a short term promotion. Exact shipping costs are calculated and displayed during the checkout. Please ref

What is the cost of shipping to my location?

Delivery

When will I receive my order?

Do you ship internationally?

Do you deliver to anywhere in Australia?

Can I track my order after it is dispatched and how?

Do you sell American 'UGG' or 'UGG Australia' brands of boots?

What is the labelling of your ugg boots?

Is 'ugg' a brand name or a generic term used to describe sheepskin footwear?

Ugg Boots Branding and Labelling

Can I cancel my order?

How do international purchases work for different currencies?

I have a coupon code. How do I use it?

Is it safe to use my credit card on Uggs.com.au?

What payment options do you offer?

Can I change/add/remove items on my order?

I have an e-gift card. How do I use it?

Orders & Payment

How do I choose the right size?

I have seen the same product on another site. Do you price match?

The product I want isn't available in my size. What can be done?

How do I unsubscribe from your mailing list?

General

Can I exchange my uggs if they don’t fit?

What is your return policy?

How long does the return process take?

Where do I find my order number?

Returns & Exchanges

What is the cost of shipping to my location?Updated 2 months ago