Uggs Customer Care
We aim to respond within 2 business days

Uggs

Yes, you will receive a tracking number via email once your order is dispatched. Clicking the link in the email will take you to Australia Post website showing up to date tracking information.

Yes, you will receive a tracking number via email once your order is dispatched. Clicking the link in the email will take you to Australia Post website showing up to date tracking information.

Can I track my order after it is dispatched and how?

Delivery

When will I receive my order?

Do you ship internationally?

What is the cost of shipping to my location?

Do you deliver to anywhere in Australia?

Do you sell American 'UGG' or 'UGG Australia' brands of boots?

What is the labelling of your ugg boots?

Is 'ugg' a brand name or a generic term used to describe sheepskin footwear?

Ugg Boots Branding and Labelling

Can I cancel my order?

How do international purchases work for different currencies?

I have a coupon code. How do I use it?

Is it safe to use my credit card on Uggs.com.au?

What payment options do you offer?

Can I change/add/remove items on my order?

I have an e-gift card. How do I use it?

Orders & Payment

How do I choose the right size?

I have seen the same product on another site. Do you price match?

The product I want isn't available in my size. What can be done?

How do I unsubscribe from your mailing list?

General

Can I exchange my uggs if they don’t fit?

What is your return policy?

How long does the return process take?

Where do I find my order number?

Returns & Exchanges

Can I track my order after it is dispatched and how?Updated a month ago